VeloScaler Radiate
Turn customer feedback
into public trust.
Radiate collects private feedback through WhatsApp, surfaces the moments that need your attention, and guides happy customers toward a secure public review link. You stay in control of every step.
Workflow
How feedback becomes reputation — with you in control.
A routed story, not a linear pipeline: two zones — Private and Public — with a secure review link as the only bridge between them, and concerns branching down to owner follow-up, never across.
Private · visible to you
1Feedback request sent
A respectful ask, after a real visit.
One WhatsApp message — no forms, no app to install.
2Private response captured
The moment lands with you first.
Rating and comment stay private — useful before public.
Captured privately
when attention is needed
4Owner follow-up
Concerns come to you — never public.
A quiet note reaches you for a personal reply.
Routed to you for follow-up
3The handoff
Review link ready
Offered only after positive feedback. The customer decides whether to share — in their own words.
Delivered in the same WhatsApp chat
Public · visible to everyone
5Public review shared
Their words, out in the open.
“Great evening — the team were brilliant.”
Shared by your customer
Reputation grows from real customer moments
Trust & outcome
The payoff: a calm reputation field.
Not a dashboard, not a star farm — one composed field showing the three things Radiate actually changes: good feedback becomes visible, concerns reach you, reputation grows from real experiences.
Private feedback
“Great evening — the team were brilliant.”
Feedback received
Public review
“Great evening — the team were brilliant.”
Shared by your customer, in their words
Good feedback becomes visible.
Happy customers get a secure route to say it publicly — in their own words, by their own choice.
Private concerns reach the owner.
Issues come straight to you for a personal follow-up — before they ever become public pressure.
Reputation grows from real experiences.
No generated reviews, no manipulation — real customer moments, made visible with consent.
Start collecting feedback with Radiate.
Build trust from every customer moment — through the channel your customers already use.